Too many suds
Cause: Too much detergent, or non-HE detergent in an HE washer.
What to do: Let the washer finish its rinse routine. Use only HE detergent and less of it.
You can check this yourself
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Home / Appliances / Washer
Washer repair
From drum bearings to the control board, we fix every washer fault at your home, right in front of you.
| Repair | Typical time | |
|---|---|---|
| Drain pump replacementpopular | ~45 min · 3 mo warranty | |
| Drum bearing replacementpopular | ~150 min · 3 mo warranty | |
| Door lock / lid switch repair | ~40 min · 3 mo warranty | |
| Water inlet valve replacement | ~40 min · 3 mo warranty | |
| Control board repair | ~90 min · 3 mo warranty | |
| Drive belt replacement | ~30 min · 3 mo warranty | |
| Suspension and shock replacement | ~75 min · 3 mo warranty |
Every visit starts with a flat $89 service call. After the diagnosis you get an exact quote for parts and labor, and you decide before any work starts.
Error codes
Washer codes
Off-balance load
Cause: The load has shifted to one side of the basket.
What to do: Open the lid, spread the laundry evenly and restart.
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Main control fault
Cause: The main electronic control has an internal fault.
What to do: Unplug the washer for 2 minutes. If the code returns, the control board needs diagnostics.
Needs a technician
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Long drain
Cause: The drain pump filter is clogged or the drain hose is kinked.
What to do: Unplug the washer, open the lower access panel and clean the pump filter. If the code returns, the pump needs replacing.
You can check this yourself
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Pressure sensor fault
Cause: The water level sensor or its hose is faulty or disconnected.
What to do: The pressure hose and sensor need checking by a technician.
Needs a technician
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Door won't lock
Cause: The door lock assembly is faulty or something is caught in the latch.
What to do: Make sure nothing is caught in the door and close it firmly. If the code stays, the lock needs replacing.
Needs a technician
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Communication error
Cause: The main control and the motor control are not talking to each other.
What to do: Unplug for 2 minutes. If it returns, the wiring harness and boards need testing.
Needs a technician
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Basket speed fault
Cause: The motor can't reach the expected speed: overloaded basket, worn drive or faulty motor sensor.
What to do: Remove some laundry and restart. If it returns, the drive system needs service.
You can check this yourself
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